At BravePrinters.com, we are committed to providing high-quality web-to-print solutions for our clients. Because our services involve custom website development and digital architecture, we have established the following guidelines regarding refunds.
1. The 30-Day Refund Window
We offer a full or partial refund on service fees within 30 days of your initial order date, provided the project has not been completed or launched.
- Before 30 Days: If you change your mind early in the process, you are eligible for a refund (minus any non-refundable setup fees or third-party costs already incurred).
- After 30 Days: All sales are final. No refunds will be issued for any reason once 30 days have passed from the date of purchase.
2. Non-Refundable Items & Services
To protect the integrity of our development work, the following are non-refundable:
- Custom design work already approved by the client.
- Domain name registrations or third-party API integrations.
- Monthly hosting or maintenance fees already processed.
- Completed website handovers or live “Go-Live” launches.
3. How to Request a Refund
If you are within the 30-day window and wish to cancel your order, please follow these steps:
- Email: Contact our support team at [email protected].
- Subject Line: Include “Refund Request – [Your Order Number]”.
- Reasoning: Briefly explain why you are requesting a refund so we can better improve our services.
4. Processing Time
Once approved, refunds will be credited back to the original payment method. Please allow 5–10 business days for the transaction to appear on your bank statement.
Note: We recommend all clients thoroughly review their project scope and requirements during the initial consultation phase to ensure our web-to-print platform meets their specific business needs.